My Xperience
I have over twenty five years experience supporting organisations with their customer experience at strategic and operational levels.
I have worked within, built and led teams focusing on relationship building strategies and processes to create a smooth customer journey in a variety of roles within marketing, sales and fundraising, successfully creating growth in each and every organisation I have worked within.
I can help you do the same for your business or organisation.
During my month in my first job at Harrods, age nineteen, I was mystery shopped and given a glowing report. This paved my way to a
permanent role, helping to pay my way through university, whilst discovering a real love of giving great customer experience.
Since then, I have worked within and set up marketing and fundraising teams: developing and rolling out strategies within a number of educational institutions and organisations, engaging with donors and supporters across multiple charities, recruiting students within a number of educational institutions, as well as working with a variety of organisations on a consultancy basis. The key to business growth is excellent relationship building through creating great customer experiences…the new marketing.
Supporting numerous fundraising organisations and working in a number of independent schools (national and international), and a college group in marketing, admissions and development to achieve growth and meet targets, I know that creating a first-class customer experience is a game changer.
I have seen growth of customers, donors, sales and ultimately revenue in all organisations I have worked in. I have achieved all targets that have been set and growth throughout my career. This has been down to agile leadership, sound investment in the right activities and both a business focus and customer centric approach throughout, alongside exceptional relationship building and customer experience strategies.
Contact me to discuss the scope and deliverables of your project and I will provide transparent and honest advice and guidance
as well as a cost effective project proposal and timelines should you decide to take me on. You will receive a personal, honest and caring consultancy service from me because I really care about great customer experience.
You can view some videos and articles here with various organisations I have worked within the areas of:
Customer Experience - Marketing - School Strategy - Social Media - School Admissions & Events - General Experience
