My first job at Harrods, age nineteen, I was mystery shopped and given a glowing report. This paved my way to a permanent role, helping to pay my way through university, whilst discovering a real love of giving great customer experience.

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Since then, I have worked within and set up marketing and fundraising teams, developed and rolled out strategies

within a number of independent schools, college group, and organisations, engaging with donors and supporters

across multiple charities, and recruiting students working with a number of educational institutions, as well as consulting a variety of organisations.

The key to business growth is excellent relationship building through creating great customer experiences…the new marketing.

 

Supporting numerous fundraising organisations and working in a number of independent schools (national and international),

and a college group in marketing, admissions and development to achieve growth and meet targets,

I know that creating a first-class customer experience is a game changer.

 

I have seen growth of customers, donors, sales and ultimately revenue in all organisations I have worked in.

I have achieved all targets that have been set and growth throughout my career.

This has been down to agile leadership, sound investment in the right activities and both a business and customer centric approach

throughout, alongside exceptional relationship building and customer experience strategies.

 

You can view some videos and articles here with various organisations I have worked within the areas of: 

Customer Experience - Marketing - School Strategy - Social Media - School Admissions & Events - General Experience