My Xperience
I have over twenty years' experience supporting organisations with their customer experience both at strategic and operational levels.
I have worked within, built and led teams focusing on relationship building strategies and processes to create a smooth customer journey in a variety of roles within marketing, sales and fundraising, successfully creating growth in each and every organisation I have worked within.
I can help you do the same for your business or organisation.
During my month in my first job at Harrods, age nineteen, I was mystery shopped and given a glowing report. This paved my way to a permanent role, helping to pay my way through university, whilst discovering a real love of giving great customer experience.
Since then, I have worked within and set up marketing and fundraising teams, developed and rolled out strategies
within a number of educational institutions and organisations, engaging with donors and supporters
across multiple charities, as well as recruiting students working with a number of educational institutions and donors
across a variety of charities, and consulting in a variety of organisations.
The key to business growth is excellent relationship building through creating great customer experiences…the new marketing.
Supporting numerous fundraising organisations and working in a number of independent schools (national and international),
and a college group in marketing, admissions and development to achieve growth and meet targets,
I know that creating a first-class customer experience is a game changer.
I have seen growth of customers, donors, sales and ultimately revenue in all organisations I have worked in.
I have achieved all targets that have been set and growth throughout my career.
This has been down to agile leadership, sound investment in the right activities and both a business and customer centric approach
throughout, alongside exceptional relationship building and customer experience strategies.
Contact me to discuss the scope and deliverables of your project and I will provide transparent and honest advice and guidance
as well as a cost effective project proposal and duration information should you decide to take me on.
You will receive a personal and caring small consultancy service from me because I really care about great customer experience.
You can view some videos and articles here with various organisations I have worked within the areas of:
Customer Experience - Marketing - School Strategy - Social Media - School Admissions & Events - General Experience
