Teamwork Makes the Dream Work

Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way.

My quote attached to this blog is from Shep Hyken, a customer service hero of mine who references Ace Hardware as his go to brand.

Last week, at work, we had Geoff Ramm speak to us about team work and how the important focus is the team and helping each other out.

I recently enjoyed a weekend away with my mother. We both needed some catch up time and I thought she deserved a treat so we went away to a rather luxurious hotel in the Cotswolds. Team work was definitely the name of the game here.

There were real moments of magic. I had to amend our room a week before to accommodate us both comfortably (I had not thought about the issue in hand a few months ago) and was told that there would be a few stairs and a little walk to this new room. I was glad they had told me and was glad they could accommodate our needs. On arrival, the room we were given was all on the same floor, no stairs and no long walks to the main area! The team had listened to me and provided us with the perfect space. Not only that people were kind and helpful and all times and did so with a smile and the cleaners were amazing and kind with a small incident that happened so much so we did not feel we were a burden or adding to their workload. I thanked them when I saw them and they just said "no need to thank me, I am just doing my job!" Wow!

Everyone worked hard to give amazing customer service and support each other from the front desk and the dining room team, the cleaning team and front desk, the spa team and the general support teams. They all went above and beyond to make our stay absolutely magical. All we had to focus on was catching up and spending time together.

People are an incredibly important part of the process. If people are happy they give great service but at the same time, people's skill sets and abilities play a huge part in their happiness. If it's more than just a job to you, then you are most likely happy at work and will give a great service. Like the cleaner above. If your skills don't sit well with the job - ie you are not a people facing person and have to build relationships but would rather be a behind-the-scenes person - it won't work well and you won't be happy. It's why Disney recruit a certain type of personality and skill set for their cast members (staff).

So remember, people relate to people, people give to people, people buy from people. Its not just about the product, the price, the location, the ambience - its about people and the team - supporting each other - is an important part of that.