Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way . My quote attached to this blog is from Shep Hyken, a customer service hero of mine who references Ace Hardware as his go to brand. Last week, at work, we had Geoff Ramm speak to us about team work and how the important focus is the team and helping each other out. I recently enjoyed a weekend away with my mother. We both needed some catch up time

You will probably know - if you read my blogs - that I am a firm believer in good customer service. In fact if you know me at all then you will know that customer service and customer experience are my favourite subjects and that I believe in the best customer service ... actually five star, red carpet customer service.  I have worked in many organisations where I have witnessed the power of great customer service and good relationship building to grow customers and thus reve

For years I have heard the busy phrase used. When I hear the word busy, it makes me quite cross, in fact more then cross actually. It’s up there for me with that horrid phrase ‘we’ve always done it this way’. I believe people who use the word busy are busy fools, trying to show the world they are busy and masking a - what is really - less than busy existence. People need to validate their life or work and busy covers it. They can never tell you a list of what they are busy do

I am a huge advocate of the importance of Power Skills formerly known as 'Soft Skills.' The name Soft Skills denigrates the importance of...

I have been asking this a lot recently at work: 'Who likes to be told - 'No'? In meetings, in induction sessions with new staff (as part...

.... is crucial in customer service. Customers want to be wowed..... we as customers want to be wowed too. So why would you not go the...

I had started to write about another topic which mentions going the extra mile - but I will save that for another week. So, I decided...

Have you ever noticed that people talk about their experiences with brands in two very different ways? If the customer experience was...

In an age where customers have endless options and voices that travel faster than ever, listening has become one of the most powerful...

Think about the last time you had an amazing experience as a customer. Maybe a barista at your local coffee shop remembered your name and...

This is my first blog in two years and I thought I would start with this important topic that I am seeing everyday in between results...

Click here to read all previous blogs: https://www.4pcustomerxperience.co.uk/4pcxblog