Think Before You Speak

I saw this on Pinterest recently and thought how clever it was. If we all considered this phrase a little more, the world would certainly be a much nicer place. 

So consider this phrase when it comes to customer service:

1 - Always tell the truth to help create trust between you and the customer.

2 - Always be helpful - and in fact this is something I always talk about - being proactive and listening well allows you to be helpful and get the purchase process and experience right, and quicker.

3 - Be inspiring with your help and customer service - go the extra mile - that's always amazing to watch and be on the receiving end of.

4 - Ensure the information you give over is necessary. Don't waffle! People are time poor so ensure your information gives the bare necessities and answers the question. If people want more information, they will ask, but if you waffle, you will appear unconfident and then people will not see you as credible in terms of the knowledge you are imparting and will not buy the product of service.

5 - Be kind with your customer service. There are some people/ customers  who may talk too much, or go on, or return time and time again before a purchase, so be kind and give them your time. It is worth it and time is the greatest gift you can give anyone! I was on a wellbeing day a few years ago - given by work - (yes, I know - amazing isn't it!) and I was enjoying some quiet time painting a pot when this woman started talking to me. Now I wanted to enjoy the quiet and the creativity and the rare chance to paint, but I also realised that she may not have talked to anyone for a while or lived alone so just struck up a conversation. It may not always be what you want to do, but kindness is the greatest gift. (Those of you who have not read 'The Boy, The Mole, The Fox and The Horse' should do so and if you have.... you will know what I am talking about!)

So THINK before you speak in future!